Question 1

How do I contact support?

Accepted Answer

You can reach our support team via the Contact Us page or the on-site live chat.

Question 2

What is Kicko?

Accepted Answer

Kicko is an online storefront offering quality products with a fast, simple checkout experience.

Question 3

How do I cancel my order?

Accepted Answer

Before it ships, you can request a cancellation from the My Orders page.

Question 4

How do I place an order?

Accepted Answer

Add a product to your cart, open the cart, and complete checkout. After a successful payment, you'll receive an order confirmation by SMS and email.

Question 5

How long do refunds take?

Accepted Answer

Refunds are typically returned to your account within 3–7 business days.

Question 6

What payment methods are supported?

Accepted Answer

Online card payment and buy-now-pay-later options are available.

Question 7

How long does domestic shipping take?

Accepted Answer

Domestic orders typically arrive within 2–4 business days.

Question 8

How long does international shipping take?

Accepted Answer

International orders usually arrive within 7–14 business days, depending on destination.

Question 9

How much does shipping cost?

Accepted Answer

Shipping cost is calculated from order weight and destination and shown before checkout.

Answers to your questions